Support
Frequently asked questions
Answers about guide searches, private models, annotations, queues, saved records, and responsible interpretation.
Search, Design, Multiplex
Analysis
What does model distance mean?
Model distance measures how close a query is to a retrieved fragment in the selected model’s learned coordinate space. The Search default returns rows where model distance is strictly less than 0.75. It is a ranking and filtering signal, not a direct probability of cleavage or editing.
Why did Search return no rows?
The PAM, mismatch limit, selected model, model-distance ceiling, or guide sequence may be too restrictive. Confirm that the spacer contains exactly 20 DNA bases, verify the PAM pattern, and increase the distance or mismatch allowance cautiously.
Why does a running Design job remain in Workspace after the analysis page stops polling?
The computation may still be active even when a browser request is interrupted. Workspace is the persistent source of truth for registered users. Reopen the saved job there rather than submitting a duplicate job.
What do the arrows and PAM blocks mean on the target map?
The arrow points in the spacer’s 5′→3′ direction. The PAM block is placed on the strand-correct side of the spacer. Each chromosome or contig is shown on a separate coordinate track.
Is Multiplex a prediction of laboratory editing efficiency?
No. It summarizes guide recovery, nearby target burden, sequence complementarity, shared loci, and panel compatibility. It does not model delivery, expression, chromatin, RNA processing, toxicity, repair, or phenotype.
User-owned references
Private models
Which genome files can I train?
Use FASTA for the sequence. Self-service training is intended for bounded genomes, plasmids, contigs, constructs, or targeted reference regions within the account’s administrator-controlled base-pair ceiling.
Which annotation file should I provide?
GFF3 is recommended. GTF, BED, and guntingAI TSV are also supported. The annotation sequence ID must match the first token after the corresponding FASTA header’s greater-than sign.
What columns are required for guntingAI TSV annotation?
The required columns are seqid, start, and end. Optional columns include strand, feature_type, gene_id, gene_name, and annotation.
Can I train a genome larger than my current account limit?
An administrator may increase your individual ceiling up to the platform safety limit. Institution-scale references should use a capacity-reviewed build and institutional quote.
Who can use my private model?
Only its owner can select a private model. You may request publication. After administrator approval, it becomes visible in the model catalog and is marked user contributed.
Can I delete a private model?
Yes. The owner may request deletion from the Workspace. Deletion removes the account record and requests removal of the corresponding private artifact.
Records and safeguards
Accounts and queues
Why is only one active job allowed?
The one-job rule prevents a single guest session or account from monopolizing shared analysis and training capacity. Analysis and private training use separate service queues, but the account-level lock applies across both.
Where are my results stored?
Registered-user job metadata and encrypted result records are managed by the private account workspace. Guest jobs are session-bound and do not provide the same persistent record history.
Why are institution, affiliation, and position required?
These fields provide provenance for private-model ownership, public-contribution review, account administration, and institution-scale capacity decisions.
Can I remove a saved job record?
Yes. Use Recent Jobs in Workspace to remove records you no longer need. Active jobs may need to finish or be cancelled before their record can be removed safely.
What happens when I sign out?
Your authenticated session ends. Private models, saved results, and account settings remain associated with your account and require a new sign-in to access.
Responsible use
Interpretation and limitations
Does a positive result prove that a guide will edit successfully?
No. guntingAI supports computational target exploration. Experimental validation is required for cleavage, editing efficiency, specificity, delivery, phenotype, and safety.
Does a low model distance mean low biological risk?
No. Model distance only reflects proximity in the model representation. Biological risk requires broader off-target assessment, genome context, experimental validation, and application-specific safety review.
Are annotations guaranteed to be correct?
User-provided annotations are mapped according to their supplied coordinates and sequence IDs. guntingAI does not independently verify biological curation, assembly identity, gene nomenclature, or annotation completeness.
Why can two rows have the same gene but different coordinates or strands?
A gene or annotated interval may contain multiple candidate spacer positions. Opposite-strand guide windows can also overlap the same feature while having different PAM positions and 5′→3′ orientations.
Definitions and cutoffs
Look up every parameter, score, abbreviation, and result field.
Step-by-step workflow